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Maintenance Support

After a website build or redesign is completed, it is crucial to install a maintenance plan to ensure that your site continues to operate at peak performance. Maintenance support consists of updates for plugins and themes, as well as core updates to WordPress. Without attention to these issues, your website is susceptible to “breaks” on pages that prevent things from loading properly and delivering a positive user experience. Maintenance support can also cover any regular changes you’d like to make to the website that you would like us to implement.

What's Included?

WordPress Updates

We provide controlled updates that check the stability of your site after every plugin or core update. In addition, we ensure that your site is always on the latest version of WordPress giving us the ability to avoid “breaks” from inadvertent changes.

Uptime Monitoring

We provide round the clock uptime monitoring. This means that if for any reason your website goes down, we are immediately notified and ready to restore the site.

Website Changes

Our custom maintenance support plans are specially tailored for clients based on the ongoing changes that they may need. This structure means you are never overpaying for a service that you are not utilizing.

Cute Little Thing

Our Approach

All of our maintenance retainers include uptime monitoring and WordPress updates, but how do we manage the extra time allocated to website changes? Take a look at how we manage our maintenance retainers so you don’t overpay for services.

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  1. 1

    Hours Allocation

    Our maintenance retainers are based off a certain number of hours we work on your account each month. We provide a reduced hourly rate for clients who are on a monthly maintenance retainer.

  2. 2

    Monthly Strategy Meeting

    Each month, we’ll have a meeting to review what was accomplished in the previous month, as well as what should focus on in the current month. We always come prepared with our own recommendations but we’ll listen to your needs, estimate how much time each task will take and come up with a timeline for execution.

  3. 3

    Updates

    As we complete each task, we will provide a link to review as well as how much time it took and how much time is remaining for the month. Often times, we complete tasks in a shorter amount of time than allocated that will free up extra time for other tasks.

  4. 4

    Rollover

    If any hours are not used in a given month, the remaining hours are eligible to be rolled over into the next month. Hours can only be rolled over into the following month from the previous month – for example; you can’t roll over hours from January into March.  Each month, we’ll notify you of any available rollover hours.

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